We stand behind ACLSMED. If it isn't the right fit, we will make it right within the limits of this policy. How refunds work depends on where you purchased — through the Apple App Store on iOS (handled by Apple), through Google Play on Android (handled under Google Play's refund policy, see §06), or, for grandfathered subscribers only, through aclsmed.com (handled by Stripe).
§ 01 Where You Purchased
Refund and cancellation procedures depend on the purchase channel:
- iOS App (Apple App Store) — primary channel — As of June 21, 2026, all new paid access to the ACLSMED Clinical Suite is sold exclusively through the Apple App Store. In-app purchases are managed by Apple under Apple's terms; refund requests, cancellations, and proration are handled by Apple. See §06.
- Android App (Google Play) — Paid access on Android tablets is sold through Google Play. Purchases are billed by Google under Google Play's terms; refunds and cancellations follow Google Play's refund policy, and ACLSMED can additionally review and issue refunds for Google Play purchases where they are within our control. See §06.
- aclsmed.com (Stripe) — grandfathered subscribers only — The web checkout is closed to new customers. Existing web subscribers (those who held an active paid web plan on or before June 21, 2026) continue under their original plan terms. The terms in §02 through §05 apply to these grandfathered subscribers only.
If you are unsure which channel you purchased through, check your receipt: an Apple email from no_reply@email.apple.com indicates an App Store purchase; a Google Play email from googleplay-noreply@google.com indicates a Google Play purchase; a Stripe email from support@aclsmed.com indicates a grandfathered web purchase.
§ 02 Grandfathered Web — 7-Day Money-Back Guarantee
The 7-day money-back guarantee applies only to the initial paid web purchase made through aclsmed.com on or before June 21, 2026. If ACLSMED isn't the right fit within seven (7) calendar days of that initial purchase, contact us via our contact form and we will refund the payment in full.
The guarantee does not cover: (a) subsequent automatic renewals; (b) repeated refund requests after a previous refund on any ACLSMED account; or (c) accounts found to be in breach of our Terms of Service. You may cancel future renewals at any time via the Stripe Customer Portal.
§ 03 Grandfathered Web — How to Request a Refund
- Submit our contact form using the email address on your ACLSMED account.
- Include your order ID (found in your Stripe receipt) and the plan you purchased.
- You do not need to provide a reason, though feedback helps us improve.
Refunds are processed via Stripe and typically appear on your statement within 5–10 business days, depending on your card issuer. Refunds are issued to the original payment method only.
§ 04 Grandfathered Web — Cancellations After the 7-Day Window
If you cancel a grandfathered web subscription after the 7-day refund window:
- You retain access to all paid features until the end of your current billing period.
- You will not be charged again at the next renewal date.
- We do not offer prorated refunds for the unused portion of any billing period, including unused months on an Annual plan.
You can cancel your web subscription anytime through the Stripe Customer Portal linked in your account settings on station.html.
§ 05 Grandfathered Web — Existing Annual and Lifetime Plans
As of June 21, 2026, the aclsmed.com web checkout is closed to new customers. Existing subscribers on Pro Monthly, Pro Annual, Pro Lifetime, Suite Monthly, Suite Annual, and Suite Lifetime plans are not affected — your plan continues under its original terms and pricing. Monthly and Annual web subscriptions auto-renew at the price you signed up for unless you cancel. Lifetime plans remain valid for the lifetime of the ACLSMED web service.
The 7-day money-back guarantee does not apply to Lifetime purchases made before this date (they remain non-refundable as originally sold), and is not available for any new purchase because no new web purchases are accepted. All existing Lifetime accounts retain full access in perpetuity, subject to our Terms of Service. If we sunset or migrate the web Service in the future, we will provide reasonable notice and, where feasible, offer comparable iOS access to grandfathered subscribers.
§ 06 App Purchases — App Store & Google Play
All new paid access to ACLSMED is sold as an in-app purchase through the Apple App Store and is governed by Apple's terms, not ACLSMED's. ACLSMED cannot issue refunds, credits, proration, or cancellations for any App Store purchase. All such requests must be directed to Apple.
To request a refund for an App Store purchase:
- Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
- Find the ACLSMED transaction and select "Request a Refund."
- Apple reviews each request and applies its own refund policy at its sole discretion. Approval, denial, and timing are determined entirely by Apple.
To cancel an App Store subscription: on your iOS device, go to Settings → [your name] → Subscriptions, select ACLSMED, and tap Cancel. The subscription stays active until the end of the current billing period; Apple does not prorate cancellations.
Upgrading between iOS plans (Pro Monthly → Suite Monthly, or Monthly → Annual): Apple handles this automatically with prorated credit applied to the new plan. No action is required from us.
Auto-renewal: App Store subscriptions auto-renew under Apple's terms unless cancelled at least 24 hours before the end of the current period. ACLSMED is not responsible for charges incurred because a subscription was not cancelled in time.
Google Play purchases (Android): Paid access purchased in the Android app is billed by Google Play and governed by Google Play's refund policy. Within 48 hours of a purchase you can request a refund directly from Google in your Google Play order history. After 48 hours, contact us via our contact form with your Google Play order ID (from your Google receipt, beginning GPA.) — unlike App Store purchases, we are able to review and issue refunds for Google Play purchases from our side, and we apply the spirit of this policy when we do.
To cancel a Google Play subscription: open the Google Play Store app, tap your profile → Payments & subscriptions → Subscriptions, select ACLSMED, and tap Cancel. The subscription stays active until the end of the current billing period; cancellations are not prorated. Google Play subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
§ 07 Institutional Contracts
Institutional and multi-seat plans (5+ seats) follow the terms outlined in your master service agreement. Refund eligibility for institutional contracts is governed by the agreement; the 7-day consumer guarantee does not automatically apply. Contact our contact form for institutional billing questions.
§ 08 Exceptions & Abuse
For grandfathered web purchases, we reserve the right to deny, reverse, or claw back refund requests in cases of:
- Suspected fraud, identity misuse, or chargeback abuse
- Violation of our Terms of Service, including account sharing or seat circumvention
- Substantial use of paid content prior to the refund request (e.g., completing the bulk of available scenarios within the 7-day window)
- Repeated refund requests on multiple accounts from the same individual, household, payment method, IP, or organization
- Accounts created using disposable or fraudulent payment instruments
These exceptions are applied at our reasonable discretion and only when the conduct described above is evident. For App Store purchases, Apple makes all refund decisions independently and these exceptions do not apply.
§ 09 Chargebacks
If you have a billing concern, contact us first via our contact form before initiating a chargeback or payment dispute with your card issuer. Initiating a chargeback without first attempting to resolve the issue with us is a material breach of our Terms of Service and may result in immediate suspension or termination of your account, forfeiture of any remaining service period, and recovery of associated fees and costs. We may dispute chargebacks we believe to be invalid or made in bad faith and may submit evidence to the issuer in our defense. For App Store purchases, please use Apple's refund process, and for Google Play purchases Google Play's refund process (or our contact form), rather than disputing the charge with your card issuer.
§ 10 Currency, Taxes & Fees
All prices are stated in U.S. dollars unless otherwise noted, and may exclude applicable taxes, duties, or government charges, which are your responsibility unless calculated and collected by the App Store, Google Play, or our payment processor. Refund amounts are denominated in the original transaction currency; exchange-rate fluctuations between the date of purchase and the date of refund are not refunded.
§ 11 Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated by in-app or email notice. The version of this policy in effect on the date of your purchase governs that purchase, subject to mandatory consumer protections in your jurisdiction.
§ 12 Contact Us
Questions about grandfathered web billing or your ACLSMED account? Reach us via our contact form. Typical response within one business day. For App Store billing questions, contact Apple via reportaproblem.apple.com.