Welcome to ACLSMED. By accessing or using the website aclsmed.com, the ACLSMED Clinical Suite iPad application, and any related software, content, or services we provide (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a binding contract between you and ACLSMED.
§ 01 The Service
ACLSMED is a medical education and training platform that provides cardiac rhythm simulation, megacode scenarios, defibrillator simulation, and related educational tools for healthcare professionals, students, and educators to practice and improve clinical skills.
Primary distribution — iOS: As of June 21, 2026, the ACLSMED Clinical Suite (ACLSmed, IVmed, and RESPmed) is distributed exclusively through the Apple App Store as a native iPad application. All new paid access is sold through Apple in-app purchase under Apple's billing terms.
Web access — legacy only: The web application at aclsmed.com is no longer offered for new paid subscriptions. Existing web subscribers in good standing on or before June 21, 2026 ("Grandfathered Subscribers") may continue to access the web Service under the plan and pricing terms in effect at the time of their original purchase, for as long as we continue to operate the web Service. We may, at our sole discretion, sunset, restrict, or migrate the web Service with reasonable advance notice; in that event, Grandfathered Subscribers may be offered comparable iOS access where feasible. Free tier and account features may remain available on the web at our discretion.
§ 02 Medical Disclaimer
ACLSMED is an educational simulation tool only. It is not a medical device. It is not a substitute for official ACLS, BLS, PALS, NRP, or any other medical certification, training, clinical decision-support system, or judgment. The Service does not provide medical advice, diagnosis, or treatment recommendations, and must not be used to make decisions for any real patient.
Content reflects current ACLS training principles but may not reflect the most recent guideline updates at all times. Always follow your institution's protocols and guidelines. In a real clinical emergency, rely on your training, your team, and your institution's procedures — not this simulator.
You must still complete an official American Heart Association-accredited course (or equivalent recognized course) to obtain or renew your ACLS, BLS, PALS, or other certification. ACLSMED does not grant, issue, accredit, or replace any medical certification. ACLSMED is not affiliated with, endorsed by, or sponsored by the American Heart Association.
Assumption of risk: You acknowledge that you alone are responsible for any clinical decisions you make, and that ACLSMED, its founders, employees, agents, and affiliates have no responsibility for any outcome — clinical, professional, academic, regulatory, or otherwise — that results from your use of the Service or from any content delivered through it.
§ 03 Eligibility & Accounts
Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to create an account or make a purchase. The Service is intended for healthcare professionals, students in healthcare programs, and educators. By using the Service, you represent that you meet these criteria and that all information you provide is accurate, current, and complete.
Account security: You agree to keep your account credentials secure and are responsible for all activity under your account. Account sharing, credential sharing, and access transfer are prohibited. Notify us immediately via our contact form if you suspect unauthorized access.
§ 04 Subscriptions & Payments
Free Tier: You may access a limited set of features at no charge. Free accounts may be subject to usage limitations and may be modified or discontinued at our discretion.
New paid access — App Store only: As of June 21, 2026, all new paid subscriptions and lifetime licenses are sold exclusively through the Apple App Store as in-app purchases in the ACLSMED Clinical Suite iPad app. Pricing is displayed in the App Store and in the app, and may change with prior notice in accordance with Apple's terms.
Grandfathered web subscribers: If you held an active paid web subscription (Monthly, Annual, or Lifetime) purchased through aclsmed.com on or before June 21, 2026, your subscription continues under its original terms and pricing for as long as we continue to operate the web Service. New customers cannot purchase web subscriptions; the web checkout is closed to new sign-ups. Existing subscribers will not have their plans terminated as a result of this change. We may, with reasonable notice, sunset or migrate the web Service, in which case Grandfathered Subscribers may be offered comparable iOS access where feasible.
Billing — iPad App (primary): In-app purchases are processed by Apple through your Apple ID. App Store subscriptions auto-renew under Apple's terms unless cancelled at least 24 hours before the end of the current period in your device Settings under your Apple ID. See §05 for App Store-specific terms.
Billing — Web (Grandfathered Subscribers only): Existing web payments continue to be processed securely through Stripe, Inc. Monthly and Annual subscriptions automatically renew unless cancelled before the renewal date. You can cancel at any time through the Stripe customer portal.
Refunds: Purchases made through the iPad app are subject to Apple's refund policy and must be requested through Apple at reportaproblem.apple.com; ACLSMED cannot issue refunds for App Store purchases. Grandfathered web subscribers retain access to the 7-day money-back guarantee for their initial purchase only; after 7 days, we do not offer prorated refunds for partially-used subscription periods — cancelling a Monthly or Annual plan stops future renewals but does not refund the current billing period. See our Refund Policy for full details.
Taxes: Prices may exclude applicable taxes, duties, or government charges, which are your responsibility unless the Service or the App Store calculates and collects them on your behalf.
Chargebacks: Initiating a chargeback or payment dispute without first contacting us in good faith is a material breach of these Terms and may result in immediate suspension of your account. We may dispute chargebacks we believe to be invalid or made in bad faith.
§ 05 App Store Terms
The ACLSMED Clinical Suite iPad app is distributed through the Apple App Store. The following terms apply to your use of the app in addition to the rest of these Terms.
Agreement with ACLSMED, not Apple: These Terms are between you and ACLSMED only, not Apple, Inc. Apple is not responsible for the app or its content and is not obligated to provide any maintenance or support for it.
Apple's terms also apply: Your use of the app is also subject to Apple's Media Services Terms and Conditions and the standard Licensed Application End User License Agreement (LAEULA). Where these Terms conflict with Apple's terms for app use, Apple's terms govern for that conflict.
App Store billing: Subscriptions and lifetime licenses purchased in the app are billed by Apple through your Apple ID. Subscriptions auto-renew unless turned off at least 24 hours before the end of the current period, and are managed, changed, or cancelled in your device Settings under your Apple ID. Refunds for App Store purchases are handled by Apple under its refund policy; the 7-day money-back guarantee in §04 applies only to grandfathered web purchases made on aclsmed.com.
Device licensing: The Pro plan licenses 2 iPads and the Suite plan licenses 4 iPads under your Apple ID. You may release a device to free a seat. Circumventing device or seat limits, sharing Apple IDs to defeat limits, or otherwise exceeding licensed seat counts is prohibited and may result in suspension.
Maintenance, support, and warranty: ACLSMED, not Apple, is solely responsible for any maintenance and support services for the app. To the maximum extent permitted by law, Apple has no warranty obligation whatsoever with respect to the app. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the app to conform to any warranty are the sole responsibility of ACLSMED.
Product claims: ACLSMED, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and/or use of the app, including product liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
Intellectual property claims: In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, ACLSMED — not Apple — will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Export and restricted parties: You represent that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
§ 06 Acceptable Use
You agree not to, and not to permit any third party to:
- Use the Service for any unlawful, harmful, or fraudulent purpose
- Share, resell, sublicense, lease, or redistribute your account access, credentials, or content
- Exceed the number of devices licensed under your plan, or circumvent device, seat, or Apple ID limits
- Reverse-engineer, decompile, disassemble, or attempt to derive the source code, models, or underlying ideas of the Service, except to the extent expressly permitted by applicable law
- Scrape, crawl, mirror, or use automated tools, bots, or AI agents to access, copy, or harvest content from the Service without our prior written permission
- Use the Service or its content to train, fine-tune, or evaluate any machine-learning model
- Misrepresent ACLSMED content as official medical certification, clinical guidance, or as the output of a licensed clinician
- Use the Service to make decisions about the diagnosis, treatment, or care of any real patient
- Interfere with or disrupt the integrity, security, or performance of the Service
- Probe, scan, or test the vulnerability of the Service or breach security or authentication measures
- Upload or transmit malicious code, viruses, worms, or harmful content
- Use the Service in violation of any export-control or sanctions law
We may investigate suspected violations and take any action we deem appropriate, including suspending or terminating access, reporting to authorities, and pursuing legal remedies.
§ 07 License Grant & Intellectual Property
Limited license to you: Subject to your compliance with these Terms and payment of applicable fees, ACLSMED grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal educational and training purposes. All rights not expressly granted are reserved.
Our content: All content on the Service — including but not limited to software, source code, models, text, graphics, logos, waveform designs, animations, scenarios, quiz content, sound, and the ACLSMED brand — is the property of ACLSMED or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, publicly display, publicly perform, transmit, or create derivative works of the Service or its content without our prior written consent.
Trademarks: The ACLSMED name, logo, and brand elements are trademarks of ACLSMED. You may not use them without written permission. All other marks are the property of their respective owners.
Feedback: If you submit ideas, suggestions, or feedback about the Service, you grant ACLSMED a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback for any purpose, without compensation or attribution.
§ 08 Institutional Accounts
Organizations (hospitals, nursing schools, EMS academies, and other institutions) may purchase multi-seat licenses under separate written agreements. The organization administrator is responsible for managing user access and ensuring compliance with these Terms. The terms of any institutional master agreement control over these Terms only where expressly stated. Contact our contact form for institutional pricing.
§ 09 Privacy & Data
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. The Service is not a HIPAA-covered service and is not intended for the input, storage, or processing of protected health information (PHI), patient-identifiable data, or other regulated health information. Do not enter real patient data into the Service.
§ 10 Third-Party Services
The Service may rely on third-party services and software (including Apple, Stripe, Supabase, hosting providers, analytics, and others). We are not responsible for the acts, omissions, content, terms, or policies of any third party. Your use of any third-party service is at your own risk and subject to that third party's terms.
§ 11 Beta & Experimental Features
From time to time we may make beta, preview, or experimental features available. These are provided "as is," may be incomplete or unstable, may be modified or discontinued at any time, and are not covered by any service level commitment.
§ 12 Modifications to the Service
We may, at any time, modify, suspend, or discontinue any part of the Service — including features, content, and platform availability — with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service, except as expressly required by applicable law or by these Terms with respect to paid subscriptions in effect.
§ 13 Disclaimer of Warranties
The Service is provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by law, ACLSMED disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, title, quiet enjoyment, and non-infringement, and any warranties arising out of course of dealing or usage of trade.
Without limiting the foregoing, ACLSMED does not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components, that defects will be corrected, or that content (including medical or clinical references) will be accurate, current, or complete. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.
§ 14 Limitation of Liability
To the maximum extent permitted by law, ACLSMED and its founders, owners, officers, employees, contractors, agents, licensors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or substitute goods or services, arising out of or related to these Terms or your use of (or inability to use) the Service — including but not limited to errors or omissions in medical or educational content, loss of certification, professional or academic consequences, loss of data, or interruption of service — even if ACLSMED has been advised of the possibility of such damages, and regardless of the legal theory on which the claim is based.
In all events, the aggregate liability of ACLSMED arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you actually paid to ACLSMED (or, for App Store purchases, to Apple for the ACLSMED app) in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
The limitations in this Section apply to the maximum extent permitted by law and form an essential basis of the bargain between you and ACLSMED. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.
§ 15 Indemnification
You agree to defend, indemnify, and hold harmless ACLSMED and its founders, owners, officers, employees, contractors, agents, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, settlements, and expenses (including reasonable attorneys' fees and costs) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party right (including any intellectual property, privacy, or publicity right); (d) any clinical, professional, academic, or regulatory consequence resulting from your use of the Service; and (e) any content you submit. We may, at our option, assume the exclusive defense and control of any matter otherwise subject to your indemnification; you agree to cooperate with our defense.
§ 16 Termination
We may suspend or terminate your account, in whole or in part, at our sole discretion, with or without notice, for any reason, including suspected violation of these Terms or risk to the Service or other users. You may delete your account at any time by contacting our contact form. Upon termination, your right to use the Service ceases immediately and any unused portion of paid fees is non-refundable except as expressly stated in the Refund Policy. Provisions that by their nature should survive termination — including license restrictions, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law — will remain in effect.
§ 17 Force Majeure
ACLSMED will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, denial-of-service attacks, government action, pandemic, or failures of third-party services (including Apple, Stripe, hosting providers, and other vendors).
§ 18 Governing Law & Dispute Resolution
Governing law: These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution first: Before filing any claim, you agree to first contact us via our contact form and attempt in good faith to resolve the dispute informally for at least sixty (60) days.
Venue: Subject to mandatory consumer protections in your jurisdiction, any unresolved dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in Toronto, Ontario, Canada, and you and ACLSMED consent to personal jurisdiction and venue there.
Class action waiver: To the maximum extent permitted by law, you and ACLSMED each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this class action waiver is found unenforceable in any respect, the remainder of this Section remains in effect.
Time limit: Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim accrued; otherwise, the claim is permanently barred, except where a longer period is required by applicable law.
§ 19 California & Other Consumer Notices
California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. Nothing in these Terms limits any non-waivable consumer rights you may have under applicable law.
§ 20 Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date, and where appropriate by in-app or email notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
§ 21 General
Entire agreement: These Terms, together with the Privacy Policy, Refund Policy, and any applicable order, App Store terms, or institutional agreement, constitute the entire agreement between you and ACLSMED regarding the Service and supersede all prior or contemporaneous agreements on the subject.
Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
No waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment: You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.
Relationship: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and ACLSMED.
Notices: We may give notices to you by posting them in the Service, by in-app message, or by email to the address associated with your account. You may give notices to us via our contact form.
Headings: Section headings are for convenience only and do not affect interpretation.
§ 22 Contact Us
If you have questions about these Terms, use our contact form. ACLSMED is operated from Toronto, Ontario, Canada.